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User Guide - Return & Exchange



Important information regarding return policy
When you receive the items you ordered, please immediately unpack them and check for any broken or incorrectly shipped items.

If you wish to return or exchange, please let us know beforehand. Please be advised that we will not be able to receive any items delivered to us without prior notice for any reason whatsoever.

NOTE: We take all possible measures to ensure quality of products. However, if you find any damaged or defaced items, or if you received wrong ones, please contact us first before sending them.

=== The cases returns or exchanges are not acceptable ===
1.The decision to return or exchange is based on the customer's personal preferences.
2.The items have been unpacked, hence ineligible for reselling.
3.The items have been used.
4.The items are products backordered whether from home or abroad.
5.More than eight (8) days have passed after the customer received the items.
6.The items are returned without a prior notice, and
7.Other cases where FE TRADE has to conclude that a return or exchange is unacceptable.

Please note that regardless of the above cases, we may not be able to accept a return or exchange depending on the items ordered.
NOTE: For clothing category products, return and exchange policy is separately provided.
For details, click here » Return & Exchange Policy for Clothing Category Items.


Return & Exchange Policy for Clothing Category Items.

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